Responsibilities / Functional Job Description General Duties   

• Maintains pharmacy inventory by checking pharmaceutical stock levels, checking current orders and anticipating demand, ordering sufficient amounts to meet demand, verifying receipt of stock, removing outdated drugs, returning excess stock.  
• Monitors the price of stock to ensure the pharmacy receives the best price available, returns stock due to higher prices when needed, maintains/updates drug cost in pharmacy software.  
• Protects customers by adhering to infection-control policies and protocols  
• Prepares prescription orders for the pharmacist to dispense by reading prescriptions, typing labels, calculating quantities, and determining prescription and drug expiration dates.  
• Processes clinic orders by typing packing lists, packing the medications and shipping to the remote health center site  
• Operates the point of sale system, including cash register, credit card machine and prescription will call system  
• Trouble shoots pharmacy software, printer and robot when needed, including calls to vendor technical support  
• Maintains files for purchase orders, packing lists, clinic drug orders, prescriptions, etc., in accordance with Board of Pharmacy and 340B requirements.  
• Calculates drug prices by verifying acquisition cost and adding dispensing fees for appropriate payer group  
• Cleans pharmacy shelves and workstations and organizes supplies, files and pharmaceutical inventory.  
• Monitors refrigerator and room temperatures and understands vaccine management procedures  
• Utilizes state prescription monitoring program and submits daily reports as required  
• Screens all new prescriptions for 340B eligibility  
• Maintains updated patient profile, including allergies, demographics and payer group  
• Prepares reports by collecting and summarizing information  
• Contributes to team effort by assisting coworkers when needed  
• Provides training and support for medical assistants and dispensing techs both on-site and at remote locations  
• Assists pharmacist and office manager perform dispensary site reviews and pharmaceutical inventory management training, which requires travel to remote sites  
• Take the PTCB exam within 6 months of obtaining the pharmacy tech license and pass the PTCB exam within 10 months.  
• Completes all continuing education and training as required by the Board of Pharmacy, CMS, and 340B   

Customer Service  

• Greets customers in person and by phone; answers questions and receives requests, referring inquiries to the pharmacist as necessary.  
• Sets example of exemplary customer service for both internal and external customers  
• Ensures work environment is clean and organized during operational hours  
• Provides customers with general knowledge of services offered by NVHC
• Bilingual Preferred   

Quality Management  

• Supports pharmacy departmental and organizational goals and mission  
• Constantly alert for ways to improve customer service, increase productivity, and conserve resources, communicating ideas to supervisor   

Desired Knowledge, Skills & Abilities  

• Knowledge of pharmacy workflow, pharmacy software and EHR  
• Knowledge of sig codes, brand and generic names and therapeutic class for common drugs  
• Knowledge of pharmacy policy and procedure  
• Knowledge of pharmacy law and 340B regulations  
• Knowledge of billing procedures for third party payers  
• Skill in operating PC utilizing word processing, spreadsheets, databases, email  
• Ability to type min of 30 words per minute  
• Skill in operating cash register and various types of office equipment, such as, calculator, printer/copier/fax, postage machine, and telephone system  
• Ability to maintain confidentiality of information, including patient financial and medical  
• Ability to read prescriptions and drug labels, including fine print  
• Ability to balance cash register and calculate figures and amounts, such as drug prices, dosages and days supply  
• Ability to solve practical problems and interpret a variety of instructions, both verbal and written  
• Ability to exercise good judgement in appraising situations and making decisions  
• Ability to communicate in a courteous and professional manner  
• Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, gender, etc.  
• Ability to work and interact effectively and positively with associates and providers  
• Ability to hear and speak to converse over the phone  
• Ability to lift up to 20 pounds on a frequent basis  
• Ability to stand for extended periods of time, up to four hours  
• Ability to work all shifts, including evenings and weekends, and work up to 40 hours per week  
• Ability to travel occasionally to visit remote sites and to attend off-site training and education.  
• Reasonable accommodation will be made for physical limitations on an individual basis   

Desired Education or Certifications Criteria  

• Nevada State Pharmaceutical Technician License required  
•  PTCB preferred   
•  Customer service experience preferred    

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